Cancel My Order

Last Updated: October 15, 2026
Currency: United States Dollar (USD)

Wdyplay, operated by WDYPLAY HOLDINGS, understands that customers may occasionally need to cancel an order or correct order information after checkout.

Because Table Lamp orders may begin moving through payment verification, product preparation, inspection, packaging, and carrier coordination shortly after an order is confirmed, cancellation depends on both when the request is submitted and the current fulfillment status of the order.

This Cancellation Policy explains when an order may still be canceled, how to submit a request, what happens after shipment begins, and how approved cancellation refunds are processed.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided that the order has not already progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a cancellation request within 24 hours does not automatically guarantee approval.

The order must still be eligible for cancellation when Wdyplay reviews the request.

2. Contact Us as Soon as Possible

If you decide to cancel an order, please contact Wdyplay immediately.

Email: support@wdyplay.com

For faster identification, use the subject line:

Cancel My Order – Order #[Order Number]

Please include:

Full name
Order number
Email address used during checkout
Product you want to cancel
Quantity
A clear statement that you want to cancel the order

Providing complete information helps us locate the order and review its current fulfillment status.

3. Cancellation Is Not Automatic

Sending a cancellation request does not immediately cancel an order.

Wdyplay must first review the order status.

A cancellation becomes effective only after Wdyplay sends written confirmation that the order has been canceled.

Until that confirmation is received, the order should still be considered active.

4. When Cancellation May No Longer Be Available

Cancellation may no longer be possible once an order has entered stages such as:

Product picking
Final product inspection
Final packing
Shipping-label creation
Carrier pickup scheduling
Carrier handoff
Export processing for international shipments
Customs processing where applicable

Table Lamp orders may move through fulfillment quickly, so customers should contact Wdyplay as soon as possible after deciding to cancel.

5. Why Timing Matters

An order may begin processing shortly after successful payment confirmation.

Preparation may include:

Payment confirmation
Order review
Address verification
Inventory confirmation
Product inspection
Accessory verification
Protective packaging
Shipping-label preparation
Carrier coordination

Once these steps have progressed far enough, stopping the order may no longer be practical.

6. Orders That Have Already Shipped

Once a Table Lamp has been handed to the carrier or entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.

If you no longer want the product after shipment:

Allow the shipment to be delivered.
Review the Wdyplay Return & Refund Policy.
Submit an eligible return request after delivery.

Please do not refuse delivery simply because you changed your mind.

A refused package is not automatically an approved cancellation or authorized return.

7. Order Changes

If you need to change an order rather than cancel it, contact Wdyplay as soon as possible.

Possible changes may include:

Recipient name
Shipping address
Telephone number
Table Lamp design
Color or variant
Quantity
Other order details

Changes are not guaranteed once fulfillment has begun.

8. Changing to Another Table Lamp

If you want a different:

Table Lamp
Design
Color
Lighting variant
Product option

the original eligible order may need to be canceled first.

You may then place a new order for the preferred product.

The original order must still qualify for cancellation.

9. Shipping Address Corrections

Customers are responsible for reviewing the shipping address before checkout is completed.

If you notice an address error after ordering, contact Wdyplay immediately.

Please provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout

We will try to make the correction if fulfillment has not progressed too far.

10. Address Changes After Shipment

Once the shipment enters the carrier network, Wdyplay may no longer be able to change the delivery address.

Where available, the carrier may offer:

Address correction
Package intercept
Rerouting
Delivery management

Availability and charges are determined by the carrier.

Additional charges caused by an incorrect address entered by the customer may be the customer's responsibility where legally permitted.

11. Full-Order Cancellation

Customers may request cancellation of an entire order while it remains eligible.

If Wdyplay approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.

12. Partial Cancellation

If an order contains multiple Table Lamps, customers may request cancellation of selected products or quantities.

Partial cancellation can only be approved if the affected products have not progressed beyond the cancellable fulfillment stage.

Please identify:

Order number
Product
Variant where applicable
Quantity to cancel

13. Promotions and Partial Cancellations

Canceling part of an order may affect:

Free-shipping eligibility
Promotional discounts
Bundle pricing
Minimum-order promotions
Promotional gifts

If the remaining order no longer qualifies for the original offer, the order total may be recalculated according to the applicable promotion terms.

14. Free Shipping After Partial Cancellation

If a partial cancellation reduces the remaining eligible subtotal below the free-shipping threshold, standard shipping may apply to the remaining order where permitted by the original promotional terms.

Current shipping charges and free-shipping thresholds are stated in the Wdyplay Shipping Policy.

15. Orders That May No Longer Be Canceled

A cancellation request may be declined when:

The order has already shipped
Carrier processing has begun
Final packing has materially begun
A shipping label has been created
Carrier pickup has been scheduled or completed
Export processing has begun
Customs processing has begun
The cancellation request was submitted more than 24 hours after purchase
The order has already been canceled
The order has already been refunded
Required order information cannot be verified

Nothing in this section removes mandatory consumer rights.

16. Cancellation by Wdyplay

Wdyplay may hold, decline, or cancel an order for a legitimate reason.

Examples may include:

Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailable
Inventory discrepancy
Product quality issue discovered before shipment
Significant pricing error
Technical checkout error
Carrier service unavailable
Fulfillment becoming impossible because of circumstances outside our reasonable control

Where practical, Wdyplay may contact the customer using the information provided during checkout.

17. Product Availability

A Table Lamp shown as available may occasionally become unavailable because of:

Inventory discrepancy
Unexpected demand
Product damage discovered during inspection
Quality-control issue
Fulfillment problem
Other availability issue

If Wdyplay cannot fulfill the order, the affected product or order may be canceled.

The eligible amount will be returned to the original payment method.

18. Product Inspection Before Shipment

Wdyplay may inspect products before shipment.

If a material quality issue is identified and a suitable replacement is unavailable, Wdyplay may cancel the order rather than knowingly ship a product that does not meet the expected condition.

The eligible amount will be refunded according to this policy.

19. Accessory Verification

Depending on the individual Table Lamp, an order may include accessories such as:

Charging cable
USB cable
Adapter where specified
Remote control where specified
Base or support component
Other product-specific accessories

If an important included component is found to be unavailable during fulfillment, Wdyplay may contact the customer or cancel the affected order where fulfillment is not reasonably possible.

20. Payment Verification

Certain transactions may require additional verification before fulfillment.

Additional review may occur when:

Billing and shipping information appear inconsistent
Multiple payment attempts fail
Several orders are submitted within a short period
Customer information is incomplete
A payment provider flags the transaction
Unauthorized activity is suspected

Additional review does not automatically mean the order will be canceled.

21. Information We May Request

For ordinary order verification, Wdyplay may request information such as:

Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the Table Lamp ordered

Wdyplay will not normally ask customers through ordinary email for:

Complete credit card number
CVV or CVC
Banking password
PayPal password
Payment-account password
One-time authentication code

22. Cancellation Fee

Wdyplay does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.

There is no separate standard:

Administrative cancellation fee
Cancellation processing fee
Cancellation authorization fee

23. Shipping Charges on a Canceled Order

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that canceled order will also be refunded.

Optional carrier services that have already been performed or charged may be treated separately where legally permitted.

24. Refunds for Approved Cancellations

After a cancellation has been approved, Wdyplay normally submits the eligible refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

A bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in the customer's account.

25. Refund Method

Approved cancellation refunds are normally returned to the original payment method used during checkout.

For example:

Credit or debit card: Original card
PayPal or other supported payment account: Original transaction

Refunds generally cannot be redirected to:

Another person's account
A different card
An unrelated bank account
Another unrelated payment method

26. Refund Currency

Approved cancellation refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original purchase into another currency, the amount received in local currency may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Wdyplay does not control independent currency-conversion rates or fees.

27. Pending Payment Authorizations

A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.

A pending authorization does not always mean a completed payment was collected.

If payment was never captured, the financial institution may:

Void the authorization
Release it
Allow it to expire

rather than issue a separate refund.

The customer's financial institution determines when the pending amount becomes available again.

28. Duplicate Orders

If you accidentally place the same order more than once, contact Wdyplay immediately.

Please provide all relevant order numbers.

A duplicate order is not automatically canceled.

Each transaction must still meet the cancellation eligibility requirements in this policy.

29. Refused Deliveries

Please do not refuse delivery as a method of canceling an order.

Once the shipment enters the carrier network, it is no longer handled under the standard pre-shipment cancellation process.

A refused package may:

Be returned to sender
Incur carrier return charges
Require receipt and review before refund consideration
Be handled under the Return & Refund Policy

Customer-related carrier costs may apply where legally permitted.

30. Uncollected Shipments

Failure to collect a shipment from a:

Carrier facility
Pickup point
Parcel locker
Other designated collection location

does not create an approved cancellation.

If the shipment is returned to Wdyplay, the applicable resolution will be determined under the Shipping Policy and Return & Refund Policy.

31. Cancellation vs. Return

Cancellation and return apply at different stages of a transaction.

Before shipment: Cancel My Order / Cancellation Policy
During shipment: Shipping Policy
After delivery: Return & Refund Policy

Once the Table Lamp has shipped, the standard cancellation process generally ends.

32. International Orders

International orders generally follow the same cancellation requirements.

Once an order enters:

Export processing
Carrier processing
Customs processing

cancellation may no longer be possible.

Failure to pay destination-country taxes, duties, VAT, GST, brokerage fees, or other lawful import charges does not automatically create an approved cancellation.

33. International Cancellation Refunds

Approved cancellation refunds for international orders are processed in:

USD

If the customer's payment provider converted the original transaction into another currency, the local-currency amount received may differ because of exchange-rate movement or independent financial-institution fees.

34. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their state, province, country, or jurisdiction.

Where mandatory law provides greater protection, the applicable legal requirement takes priority.

35. Related Wdyplay Policies

This Cancellation Policy should be read together with our:

Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy addresses a different stage of the transaction.

36. Changes to This Policy

Wdyplay may update this Cancellation Policy when:

Fulfillment procedures change
Shipping arrangements change
Payment systems change
Product availability changes
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

37. Contact Wdyplay

For order cancellations, address corrections, duplicate orders, or other pre-shipment changes, contact:

WDYPLAY HOLDINGS
Brand: Wdyplay

Business Address:
3923 SHUTTERFLY ROAD
CHARLOTTE, NORTH CAROLINA 28273
United States

Phone: +1 (404) 926-7073

Email: support@wdyplay.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For an existing order, please include your Order ID and the email address used during checkout.

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Wdyplay confirms the cancellation in writing.