Shipping Policy

Last Updated: October 15, 2026
Currency: United States Dollar (USD)

Wdyplay, operated by WDYPLAY HOLDINGS, ships Table Lamps to customers in the United States and selected international destinations.

This Shipping Policy explains our processing times, estimated delivery times, shipping charges, free-shipping thresholds, tracking, and international shipping conditions.

1. Shipping Destinations

Wdyplay currently offers standard shipping to:

United States

Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

Shipping availability is confirmed during checkout.

2. Shipping Rates & Delivery Times

United States

Processing Time: 1–2 business days
Transit Time: 4–7 business days
Estimated Total Delivery: 5–9 business days
Standard Shipping: USD 39.99
Free Standard Shipping: Orders of USD 1,199 or more

Canada

Processing Time: 1–2 business days
Transit Time: 6–9 business days
Estimated Total Delivery: 7–11 business days
Standard Shipping: USD 69.99
Free Standard Shipping: Orders of USD 1,399 or more

United Kingdom & Europe

Processing Time: 1–2 business days
Transit Time: 7–11 business days
Estimated Total Delivery: 8–13 business days
Standard Shipping: USD 79.99
Free Standard Shipping: Orders of USD 1,499 or more

Australia

Processing Time: 1–2 business days
Transit Time: 9–13 business days
Estimated Total Delivery: 10–15 business days
Standard Shipping: USD 99.99
Free Standard Shipping: Orders of USD 1,699 or more

Google calculates delivery speed using handling time plus transit time, so keeping both values clearly stated makes the policy easier to synchronize with Merchant Center. Trợ Giúp Google

3. Order Processing

Orders are normally processed within:

1–2 business days after successful payment confirmation.

Processing may include:

• Payment confirmation
• Order review
• Address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation

Business days are generally Monday through Friday, excluding applicable public holidays.

4. Estimated Delivery

Estimated total delivery time is calculated as:

Processing Time + Transit Time = Estimated Total Delivery Time

Delivery estimates are not guaranteed arrival dates.

Carrier delays, public holidays, severe weather, customs processing, or incorrect shipping information may extend the delivery period.

5. Free Shipping

Free standard shipping applies when the eligible product subtotal reaches:

United States: USD 1,199+
Canada: USD 1,399+
United Kingdom & Europe: USD 1,499+
Australia: USD 1,699+

Unless otherwise stated:

• Free shipping is based on the product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

6. Shipping Charges at Checkout

The shipping amount displayed during checkout is the amount applicable to your order.

Wdyplay aims to keep shipping information consistent across:

• Product and policy pages
• Shopping cart
• Checkout
• Google Merchant Center

Google specifically requires submitted shipping information to be complete and accurate, including shipping speed and cost. Relevant delivery, shipping, handling, logistics, or carrier charges should be reflected in the shipping amount submitted to Merchant Center. Trợ Giúp Google

7. Table Lamp Packaging

Table Lamps may require additional protective packaging because of their design, materials, and lighting components.

Depending on the product, packaging may include:

• Protective wrapping
• Foam protection
• Interior supports
• Corner protection
• Product box
• Accessory compartments
• Outer shipping carton

Some orders may arrive in more than one package.

8. Tracking Information

Tracking information is provided when available after the order has shipped.

A tracking status such as Label Created does not necessarily mean the carrier has physically collected the package.

Tracking updates may take additional time during weekends, public holidays, international transfers, or customs processing.

9. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

• Full recipient name
• Street address
• Apartment or unit number where applicable
• City
• State or province
• ZIP or postal code
• Country
• Telephone number

If you notice an address error, contact Wdyplay as soon as possible.

Address changes cannot be guaranteed once an order has shipped.

10. International Duties & Taxes

International orders may be subject to:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees

If Wdyplay collects a particular charge during checkout, it will be displayed before payment is completed.

Charges not collected by Wdyplay may be charged separately by the applicable carrier, customs authority, or government agency.

11. Customs Processing

International orders may require customs clearance.

Customs processing is controlled by the applicable authorities and may occasionally extend delivery times.

Wdyplay cannot guarantee customs-clearance times.

12. Shipping Delays

Possible causes of delay include:

• Severe weather
• Carrier congestion
• Public holidays
• Transportation disruptions
• Customs inspections
• Incorrect delivery information
• Remote delivery locations
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

13. Damaged Shipments

Please inspect your Table Lamp shortly after delivery.

If the package or product arrives damaged, contact:

support@wdyplay.com

Please include:

• Order number
• Photograph of the shipping label
• Photographs of the outer packaging
• Photographs of protective packaging
• Clear photographs or video of the damage
• Brief description of the problem

Please keep the product and packaging until Wdyplay confirms the next step.

14. Missing or Incorrect Products

If you receive:

• The wrong Table Lamp
• A materially incomplete order
• Missing components or accessories

contact Wdyplay as soon as reasonably possible.

Where appropriate, Wdyplay may provide a replacement component, replacement product, authorized return, or another eligible resolution.

15. Orders Marked Delivered

If tracking shows Delivered but the package cannot be located, check:

• Entrance or porch
• Reception
• Mailroom
• Household members
• Neighbors
• Building management
• Carrier delivery notice or photograph

If the package remains missing, contact Wdyplay with your order number and tracking number.

16. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier officially confirms a shipment as lost, Wdyplay may provide an eligible:

• Replacement; or
• Refund

depending on the circumstances and product availability.

17. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has entered the carrier network, standard pre-shipment cancellation is generally no longer available.

Please review our Cancel My Order / Cancellation Policy for complete details.

18. Returns

Returns after delivery are governed by the Wdyplay Return & Refund Policy.

Please contact Wdyplay before sending any Table Lamp back.

Do not independently send returns to our business address unless Wdyplay specifically provides that address as the approved return destination.

19. Contact Wdyplay

For shipping, tracking, delivery, damaged products, incorrect shipments, or address questions, contact:

WDYPLAY HOLDINGS
Brand: Wdyplay

Business Address:
3923 SHUTTERFLY ROAD
CHARLOTTE, NORTH CAROLINA 28273
United States

Phone: +1 (404) 926-7073

Email: support@wdyplay.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For an existing order, please include your Order ID and tracking number when available.