Return and Refund Policy

Last Updated: October 15, 2026
Currency: United States Dollar (USD)

Wdyplay, operated by WDYPLAY HOLDINGS, accepts eligible returns of Table Lamps under the conditions described below.

1. Return Window

Customers may request an eligible return within:

30 calendar days from the carrier-confirmed delivery date.

If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.

2. Eligible Returns

A return may be requested if:

• You changed your mind
• You ordered the wrong product or variant
• The Table Lamp does not suit your intended space
• The product arrived damaged
• The product is defective
• You received the wrong product
• Required components or accessories are missing
• The product is materially different from its listing

3. Change-of-Mind Returns

For a standard change-of-mind return, the Table Lamp should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with included accessories and components
• Securely packaged for return shipping

Reasonable unpacking and inspection do not automatically make a product ineligible.

4. Return Shipping Costs

For eligible change-of-mind returns:

The customer is responsible for return shipping costs.

For verified products that are:

• Damaged
• Defective
• Incorrect
• Materially incomplete because of a Wdyplay fulfillment error

Wdyplay covers reasonable authorized return shipping costs.

Please contact us before arranging return shipping.

5. Damaged or Defective Products

If your Table Lamp arrives damaged or defective, contact:

support@wdyplay.com

Please provide:

• Order number
• Description of the issue
• Photos or video of the product
• Photos of the packaging where relevant
• Photo of the shipping label where applicable

Please keep the product and original packaging until Wdyplay confirms the next step.

Depending on the issue, Wdyplay may offer:

• Replacement component
• Replacement product
• Authorized return
• Refund

6. Wrong or Incomplete Orders

If you receive the wrong Table Lamp or required components are missing, contact Wdyplay as soon as reasonably possible.

Please provide your order number and photos showing the product received.

Where practical, Wdyplay may send the correct or missing component without requiring the complete product to be returned.

7. Return Authorization Required

Contact Wdyplay before sending any product back.

Email: support@wdyplay.com

Use the subject line:

Return Request – Order #[Order Number]

Please include:

• Full name
• Order number
• Email used during checkout
• Product being returned
• Reason for the return
• Photos or video where relevant

We will provide the applicable return instructions after reviewing the request.

8. Return Address

The Wdyplay business address is not automatically the return-processing address.

Do not independently send returns to:

3923 SHUTTERFLY ROAD, CHARLOTTE, NORTH CAROLINA 28273

unless Wdyplay specifically provides that address in the return instructions.

Unauthorized returns may be delayed or may not be properly identified.

9. Return Packaging

Customers should package returned Table Lamps securely.

Whenever reasonably possible, use the original:

• Product box
• Protective wrapping
• Foam
• Interior supports
• Accessory packaging
• Outer shipping carton

The product should be protected from impact, scratching, and movement during transportation.

10. Customer-Caused Damage

A standard change-of-mind return may be affected if the product has been:

• Damaged after delivery
• Permanently modified
• Painted or refinished
• Improperly assembled
• Missing important components
• Returned with substantial signs of use

This does not affect legitimate claims for products that arrived damaged, defective, incorrect, or materially misdescribed.

11. No Restocking Fee

Wdypuzzle—correction: Wdyplay does not charge a standard restocking fee for eligible authorized returns.

There is also no standard:

• Return authorization fee
• Return processing fee
• Administrative return fee

A reasonable adjustment may apply where legally permitted if the returned product has customer-caused damage or important missing components.

12. Product Appearance

Table Lamp appearance may vary slightly because of:

• Photography
• Room lighting
• Camera settings
• Screen brightness
• Monitor or mobile-device settings

Minor screen-related differences do not automatically make a product defective.

If the product is materially different from its listing, contact Wdyplay for review.

13. Refund Approval

Refunds are processed after an eligible return has been:

1. Authorized
2. Received
3. Inspected
4. Approved

Where a full refund applies, Wdyplay will refund the eligible amount paid for the returned product.

14. Refund Processing Time

After an eligible return has been received, inspected, and approved, Wdyplay normally submits the refund within:

7 business days after return approval.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

15. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the purchase

Refunds are processed in:

United States Dollars (USD)

Refunds generally cannot be redirected to another card, bank account, or unrelated payment method.

16. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable.

If the return results from a verified damaged, defective, incorrect, or materially incomplete product caused by Wdyplay, eligible standard outbound shipping charges may be refunded where appropriate.

17. Free Shipping Orders

An order that originally qualified for free shipping does not automatically qualify for free return shipping.

For change-of-mind returns:

Customer pays return shipping.

For verified Wdyplay errors or defective products:

Wdyplay covers reasonable authorized return shipping.

18. Exchanges

Wdyplay does not offer standard direct exchanges.

If you want another Table Lamp, design, color, or variant, please:

1. Return the original eligible product.
2. Place a new order for the preferred product.

A replacement provided because of damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

19. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

The shipment may need to be returned and inspected before any refund can be reviewed.

20. Order Cancellation

Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order has shipped, the standard cancellation process generally no longer applies.

21. Consumer Rights

Nothing in this policy is intended to remove consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

22. Contact Wdyplay

For return, refund, damaged product, defective product, incorrect order, or missing-component questions, contact:

WDYPLAY HOLDINGS
Brand: Wdyplay

Business Address:
3923 SHUTTERFLY ROAD
CHARLOTTE, NORTH CAROLINA 28273
United States

Phone: +1 (404) 926-7073

Email: support@wdyplay.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Eastern Time

For return requests, use:

Return Request – Order #[Order Number]